#palim-chat-widget{
  --pcw-verde: var(--verde-porta, #4B5A42);
  --pcw-verde-escuro: var(--verde-escuro, #333F2C);
  --pcw-creme: var(--creme, #F4EFE4);
  --pcw-branco: var(--branco, #FEFCF6);
  --pcw-dourado: var(--dourado, #C29A56);
  --pcw-texto: var(--texto, #2B2A22);
  --pcw-texto-suave: var(--texto-suave, #6b6a5c);
  --pcw-linha: var(--linha, rgba(43,42,34,0.14));
  --pcw-serif: var(--serif, 'Fraunces', Georgia, serif);
  --pcw-sans: var(--sans, 'Work Sans', -apple-system, BlinkMacSystemFont, sans-serif);

  position: fixed;
  right: clamp(16px, 3vw, 32px);
  bottom: clamp(16px, 3vw, 32px);
  z-index: 9999;
  font-family: var(--pcw-sans);
  color: var(--pcw-texto);
}

#palim-chat-widget *{ box-sizing: border-box; }

.pcw-toggle{
  width: 62px;
  height: 62px;
  border-radius: 50%;
  border: none;
  cursor: pointer;
  background: var(--pcw-verde);
  color: var(--pcw-branco);
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 10px 30px rgba(35,43,30,0.35);
  transition: transform .25s ease, box-shadow .25s ease, background .25s ease;
  position: relative;
}
.pcw-toggle:hover{ transform: translateY(-2px); box-shadow: 0 14px 34px rgba(35,43,30,0.42); }
.pcw-toggle svg{ width: 26px; height: 26px; transition: opacity .2s ease, transform .2s ease; }
.pcw-toggle .pcw-icon-close{ position:absolute; opacity:0; transform: scale(.5) rotate(-45deg); }
.pcw-toggle .pcw-icon-chat{ opacity:1; transform: scale(1) rotate(0); }
#palim-chat-widget.pcw-open .pcw-toggle .pcw-icon-chat{ opacity:0; transform: scale(.5) rotate(45deg); }
#palim-chat-widget.pcw-open .pcw-toggle .pcw-icon-close{ opacity:1; transform: scale(1) rotate(0); }

.pcw-badge{
  position:absolute;
  top:-4px; right:-4px;
  min-width:20px; height:20px;
  padding:0 5px;
  border-radius:999px;
  background: var(--pcw-dourado);
  color: var(--pcw-verde-escuro);
  font-size:.7rem;
  font-weight:700;
  display:flex; align-items:center; justify-content:center;
  border: 2px solid var(--pcw-branco);
  animation: pcw-pulse 1.8s ease-in-out infinite;
}
#palim-chat-widget.pcw-open .pcw-badge,
#palim-chat-widget.pcw-seen .pcw-badge{ display:none; }

@keyframes pcw-pulse{
  0%,100%{ transform: scale(1); }
  50%{ transform: scale(1.14); }
}

.pcw-panel{
  position: absolute;
  right: 0;
  bottom: calc(100% + 16px);
  width: min(370px, calc(100vw - 32px));
  height: min(560px, calc(100vh - 120px));
  background: var(--pcw-branco);
  border-radius: 20px;
  box-shadow: 0 24px 60px rgba(35,43,30,0.28), 0 2px 10px rgba(35,43,30,0.08);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  opacity: 0;
  transform: translateY(16px) scale(.97);
  pointer-events: none;
  transition: opacity .28s var(--easing, ease), transform .28s var(--easing, ease);
  border: 1px solid var(--pcw-linha);
}
#palim-chat-widget.pcw-open .pcw-panel{
  opacity: 1;
  transform: translateY(0) scale(1);
  pointer-events: auto;
}

.pcw-header{
  display:flex;
  align-items:center;
  gap: .8rem;
  padding: 1rem 1.1rem;
  background: var(--pcw-verde);
  color: var(--pcw-branco);
  flex: none;
}
.pcw-avatar-wrap{ position:relative; flex:none; }
.pcw-avatar{
  width: 44px; height: 44px;
  border-radius: 50%;
  background: var(--pcw-dourado);
  color: var(--pcw-verde-escuro);
  display:flex; align-items:center; justify-content:center;
  font-family: var(--pcw-serif);
  font-weight:600;
  font-size: 1.05rem;
  border: 2px solid rgba(254,252,246,0.6);
}
.pcw-avatar-status{
  position:absolute; right:-1px; bottom:-1px;
  width:12px; height:12px;
  border-radius:50%;
  background:#4CAF63;
  border: 2px solid var(--pcw-verde);
}
.pcw-header-info{ min-width:0; }
.pcw-header-info .pcw-name{
  font-family: var(--pcw-serif);
  font-weight:600;
  font-size: 1rem;
  line-height:1.25;
  white-space:nowrap; overflow:hidden; text-overflow:ellipsis;
}
.pcw-header-info .pcw-status{
  display:flex; align-items:center; gap:.4rem;
  font-size:.76rem;
  opacity:.88;
  margin-top:.15rem;
}
.pcw-header-info .pcw-status .pcw-dot{
  width:7px; height:7px; border-radius:50%;
  background:#7CE29A;
  box-shadow: 0 0 0 3px rgba(124,226,154,0.25);
}
.pcw-header-close{
  margin-left:auto;
  background:none; border:none;
  color: var(--pcw-branco);
  opacity:.8;
  cursor:pointer;
  width:30px; height:30px;
  border-radius:50%;
  display:flex; align-items:center; justify-content:center;
  transition: background .2s ease, opacity .2s ease;
}
.pcw-header-close:hover{ background: rgba(254,252,246,0.14); opacity:1; }
.pcw-header-close svg{ width:16px; height:16px; }

.pcw-body{
  flex:1;
  min-height: 0;
  overflow-y: auto;
  padding: 1rem .9rem;
  display:flex;
  flex-direction:column;
  gap: .55rem;
  background:
    radial-gradient(circle at 20% 0%, rgba(194,154,86,0.06), transparent 55%),
    var(--pcw-creme);
  scroll-behavior: smooth;
}
.pcw-body::-webkit-scrollbar{ width:6px; }
.pcw-body::-webkit-scrollbar-thumb{ background: var(--pcw-linha); border-radius:99px; }

.pcw-row{
  display:flex;
  align-items:flex-end;
  gap:.5rem;
  max-width: 88%;
  animation: pcw-in .28s ease both;
}
@keyframes pcw-in{
  from{ opacity:0; transform: translateY(8px); }
  to{ opacity:1; transform: translateY(0); }
}
.pcw-row.pcw-from-bot{ align-self:flex-start; }
.pcw-row.pcw-from-user{ align-self:flex-end; flex-direction:row-reverse; }

.pcw-mini-avatar{
  width:26px; height:26px;
  border-radius:50%;
  background: var(--pcw-dourado);
  color: var(--pcw-verde-escuro);
  font-family: var(--pcw-serif);
  font-weight:600;
  font-size:.7rem;
  display:flex; align-items:center; justify-content:center;
  flex: none;
}

.pcw-bubble{
  padding: .62rem .85rem;
  border-radius: 16px;
  font-size: .88rem;
  line-height: 1.48;
}
.pcw-from-bot .pcw-bubble{
  background: var(--pcw-branco);
  color: var(--pcw-texto);
  border: 1px solid var(--pcw-linha);
  border-bottom-left-radius: 4px;
}
.pcw-from-user .pcw-bubble{
  background: var(--pcw-verde);
  color: var(--pcw-branco);
  border-bottom-right-radius: 4px;
}

.pcw-typing .pcw-bubble{
  display:flex;
  align-items:center;
  gap:4px;
  padding: .78rem 1rem;
}
.pcw-typing .pcw-dot-typing{
  width:6px; height:6px;
  border-radius:50%;
  background: var(--pcw-texto-suave);
  opacity:.5;
  animation: pcw-bounce 1.1s ease-in-out infinite;
}
.pcw-typing .pcw-dot-typing:nth-child(2){ animation-delay:.15s; }
.pcw-typing .pcw-dot-typing:nth-child(3){ animation-delay:.3s; }
@keyframes pcw-bounce{
  0%,60%,100%{ transform: translateY(0); opacity:.5; }
  30%{ transform: translateY(-4px); opacity:1; }
}

.pcw-options{
  flex: none;
  display:flex;
  flex-direction: column;
  gap:.5rem;
  padding: .7rem .9rem;
  background: var(--pcw-creme);
  max-height: 152px;
  overflow-y: auto;
  overflow-x: hidden;
  -webkit-overflow-scrolling: touch;
  scrollbar-width: thin;
  border-top: 1px solid var(--pcw-linha);
}
.pcw-options.pcw-empty{ padding-top:0; padding-bottom:0; max-height:0; border-top:none; }
.pcw-options::-webkit-scrollbar{ width:5px; }
.pcw-options::-webkit-scrollbar-thumb{ background: var(--pcw-linha); border-radius:99px; }
.pcw-option-btn{
  flex: none;
  width: 100%;
  text-align: left;
  border: 1px solid var(--pcw-verde);
  background: var(--pcw-branco);
  color: var(--pcw-verde-escuro);
  font-family: var(--pcw-sans);
  font-size: .8rem;
  font-weight:500;
  padding: .55rem .85rem;
  border-radius: 999px;
  cursor: pointer;
  transition: background .2s ease, color .2s ease, transform .1s ease;
  line-height:1.3;
}
.pcw-option-btn:hover{ background: var(--pcw-verde); color: var(--pcw-branco); }
.pcw-option-btn:active{ transform: scale(.98); }
.pcw-option-btn:disabled{ opacity:.5; cursor:default; pointer-events:none; }

.pcw-option-btn.pcw-cta-whats{
  border-color: var(--pcw-dourado);
  color: var(--pcw-verde-escuro);
  background: var(--pcw-dourado-suave, #E4C98C);
  font-weight:600;

}
.pcw-option-btn.pcw-cta-whats:hover{ background: var(--pcw-dourado); }

.pcw-footer-note{
  flex:none;
  text-align:center;
  font-size:.68rem;
  color: var(--pcw-texto-suave);
  padding: .6rem .9rem .85rem;
  background: var(--pcw-creme);
}

@media (max-width: 480px){
  #palim-chat-widget{
    right: 14px;
    bottom: 14px;
  }
  .pcw-panel{
    position: fixed;
    right: 10px;
    left: 10px;
    bottom: 88px;
    width: auto;
    height: min(72vh, 620px);
  }
  .pcw-toggle{ width:56px; height:56px; }
}

@media (prefers-reduced-motion: reduce){
  .pcw-row{ animation:none; }
  .pcw-badge{ animation:none; }
}